This guide explains the meeting point, support sequence, and preparation needed when using Arrival Fast Track at SGN, HAN, or DAD. The final scope always follows the confirmed booking and airport operations on the day.
Before your flight: prepare accurate details
When requesting service, share the arrival airport, flight number, arrival date, guest count, and contact person. If the flight changes, send the update through the official contact channel so the support arrangement can be reviewed.
Airport support sequence
- Meet in the arrivals area. A staff member meets the guest with a name board using the confirmed information.
- Guide to visa or immigration steps when needed. The guest completes document requirements under the applicable rules while staff guide them to the appropriate area.
- Proceed to the arrival priority lane. Lane access and the order of steps follow airport conditions on the day.
- Collect baggage. After immigration, the guest is guided to the baggage collection area.
- Exit to the arrivals hall and handover. The journey finishes with guidance to the hall or meeting person within the confirmed booking scope.
Pricing and scope
This is an indicative per-guest rate for Full Support. Visa and visa-on-arrival fees are excluded. The service details, price, and availability are confirmed for each journey before booking.
Notes for a smoother arrival
- Keep the contact method provided in the booking available to receive messages after landing.
- Notify us as early as possible about changes to the flight number, arrival time, or guest count.
- Prepare travel documents that may be requested by the relevant authorities.
- Processing time depends on passenger volume and airport operations; Fast Track does not guarantee a visa result or entry decision.
Frequently asked questions
Does Fast Track replace a visa or guarantee entry?
No. The service provides airport guidance and assistance. Visas, travel documents, and entry decisions remain under the authority of the relevant government bodies.
What should I do if the flight is delayed or changes?
Send the new flight number and expected arrival time through the official contact as soon as they are available. The team will check the support arrangement against actual conditions.
Which airports are available?
Fast Track enquiries are currently available for Ho Chi Minh City (SGN), Hanoi (HAN), and Da Nang (DAD).
Return to the service guide or review the booking process.